Tekken 7 is currently enjoying a good launch, beating back the competition and sitting top spot in the UK charts, however there are some known issues with ranked matches. Bandai are looking into the problem, made apparent by this statement that was sent out via the official Tekken website.
We have received inquiries from a number of customers regarding situations in which they appear to have trouble matching with other players in Ranked Match.
We are currently investigating the issue and plan to address the problem through an online update scheduled to modify the game spec and improve matching. Player and opponent character will no longer be displayed when searching for a match in Ranked Match.
More details regarding the update will be posted to the official Tekken site. We apologize for any inconvenience which this may cause in the meantime.
The TEKKEN Team
Stay tuned and as soon as we learn more, we will keep you in the loop. Hopefully the issues are resolved sooner than later.